The return of goods is not usually accepted by THV Saddling Limited, unless in the case of a
proven manufacturing or materials fault/defect.
Saddle pads that have been used on a horse cannot be returned for hygiene reasons.
Goods that have not been used and are still in their original packaging may be returnable
within a reasonable time frame but, this is at the discretion of the company.
If you want to return an item as defective, you will need to make arrangements to return the
item to the UK THV Office so that it can be checked, not only by THV, but with the
manufacturer of the product and/or supplier of the materials in that product so that a proper
assessment can be made. Costs to return Goods with a suspected fault must initially be
covered by the client.
Failure to use recommended cleaning, storage and maintenance procedures and damage
caused by accident or misuse will nullify any warranty offered on the products. If you live
outside of the European Union, please contact the THV office before you send anything back,
to ask for instructions on how to ship the package without it incurring unnecessary Tax
charges upon re-entry into the UK.
In the unlikely event that the goods are found to be faulty, the company will, at its discretion
arrange to have the item repaired or replaced and returned to you at its cost. For more
information about how we deal with suspected manufacturing or materials faults, please
contact the office for help. In a genuine case where a product has an obvious defect, we
will do everything we can to ensure that we get the product repaired or replaced as quickly
as possible and with the least inconvenience to you as we can manage. Also, any
reasonable costs for returning the defective goods to THV will be reimbursed to the client
upon written proof of those costs.
IMPORTANT NOTE: THV Saddling Limited MAKES NO EXPRESS OR IMPLIED WARRANTIES OF
MERCHANTABILITY OR EXPRESS OR IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR
PURPOSE. This clause is in no way limits a consumer’s statutory rights.
Our policies on returns do not affect your statutory rights.
Damaged in Transit Merchandise
If an order arrives damaged, please notify the THV Office within 24 hours of delivery. Do not
use the product that has been damaged in transit. The product and all packaging material
must be retained until the matter is resolved with the courier.
To get in touch, just email us on: